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This document answers the most important questions connected
with billing:
How do I pay?
You may have a possibility to choose between these types of
payment:
- Credit card - this type of payment allows you to pay for
resources online. Contact technical support if your credit card
brand is not supported. Sometimes, the account may require system
administrator to approve of your registration, in which case the
account will not be available immediately.
- Check - you must send a check to the specified location.
After the check is received, your account is made available for
use. Check payments can be disabled.
- Trial - depending on the plan, trial registration may be
disabled. If you don't like the services, you won't have to pay
anything. If you like them and decide to become a pay user, you
will be charged for the services you have used during the trial
period. When the trial period expires, your account gets suspended
and you receive a notification. How do I
become a pay user?
- PayPal / WorldPay / 2CheckOut /
GestPay / PaySystems / PayNova - these systems
offer a web interface to make payments
manually.
How Do I Create A Billing Profile?
A billing profile is a set of billing details such as
credit card information and/or billing info (first and last name,
company, address, phone, e-mail, etc.) It is required to collect
payments and to contact you on financial or related matters. You
can have several billing profiles and use them in turn, activating
the one you would like to be charged.
You can share one billing profile between your accounts, if you
have more than one. This means you can pay with one card / receive
bills at one address for all your accounts. Settings are configured
individually for each billing profile.
If you sign up as a trial user, no billing profile is created.
The system, however, keeps track of all your purchases and includes
them into your bills available in the Billing Statement.
Important: If a trial user
happens to enter his valid credit card info, he will be immediately
charged according to Billing
Statement.
To create a billing profile:
1. Click Billing Info on the control panel home page.
2. On the page you will be taken to, choose from the available
type of payment for your new billing profile
in the Edit Billing Profile drop-down box and click the
Edit button next to it:
3. Fill in the forms you will be taken to with your billing details
and click the Add button at the bottom of the page to create
a new billing proflie.
- Edit Billing Profile: After the edit, the old data will
be preserved in an old billing profile.
- Receive the invoice by e-mail?: With this option ON, you
will receive invoices that will inform you of accruals, charges and
your current balance status.
- Change Billing Profile: If you activate an alternative
billing profile, the current one becomes deactivated.
- Delete Billing Profile: Permanently delete the billing
profile you don't need any more.
How do I become a pay user?
If you are a trial user and would like to continue hosting with
your hosting provider, you must become a pay user. For this, all
you need to do is to create a billing
profile. If you don't do it during the trial peirod, upon its
expiry your account will be suspended. This closes access to your
control panel and redirects visitors to your site to a suspended
account page. However suspending trial account preserves its
content and configuration and still leaves you a chance to become a
pay user:
- Log into your account. Your home page will display the
suspended notification and invoice to be paid on account resuming:
- Click the "You can view/change your Billing Profile" link and
create a billing profile (step
2-3)
If you don't become a pay user upon trial period expiration,
your suspended account is likely to be completely deleted in a
couple of days and then all your account settings will be lost.
How do I pay with web based payment systems?
If you choose to pay with a web based payment system such as
PayPal or WorldPay, you need to make an advance payment not less
than the registration fee:
- Create a billing profile with a
web based payment system if you haven't yet. A section with the
amount due appears at the bottom of the billing info page.
- Click submit query. You'll be redirected to this gateway
web interface to make the payment. You may have to create an
account if you don't have one.
- Submit the payment. If the money is successfully charged to the
credit card, the control panel receives a confirmation and the
payment gets registered.
- Give your web host some time to processes the payment and
enable the account. You will receive a welcome email upon account
activation.
Since you pay outside the control panel, your credit card info
won't be stored in your billing profiles and billing info won't
show in the control panel.
How Do I Enable Automatic Email Invoicing?
To receive invoices by email, do the following:
- Click Billing Info on the control panel home page.
- On the page that shows, click the OFF icon to Enable
Receiving the invoice by e-mail. With this option on, you
will receive invoices by email.
Billing Period or Billing Month?
- Accounting for traffic, disk usage, MySQL and PGSQL
quotas is determined by a billing month. Billing month
equals the number of days in the billing period divided by billing
period duration in months. Billing month determines how far in
advance recurrent fees for
billing month resources are prepaid.
- Accounting for other resources is determined by billing
period Its length can vary depending on your hosting plan. Your
hosting plan may be configured to allow you to switch between billing periods
of different length, price and discount policies.
Based on this difference, resources are sometimes referred to as
monthly or billing period resources.
A new billing period/month opens:
- when your account is activated upon signup or moderation
- when the previous billing period closes
- when the previous billing month closes (valid only for billing
month)
- when you change to billing period shorter than the time elapsed
from the begining of a current one
- when your start billing date is changed by admin.
When and What Fees Do I Pay?
In your hosting system you can be charged plan fees for
account services provided with your hosting plan and fees for
custom jobs. Plan fees, except for domain registration fee are charged for
resources acquired beyond free units. You should distinguish
between the following types of plan fees:
- Setup fee: single time fee charged at the moment a unit
of specific resource is acuried over free
units.
= Setup price for this specific
resource
- Recurrent fee for billing period resources: service fee
for resource maintenance during the whole billing period; charged
in advance the moment it is acquired and since then at the
beginning of each billing period.
= Monthly price for the resource
x units over free (for quotas) x days left to the end
of the billing period / billing period duration in
days
- Recurrent fee for monthly resources: fee for each GB of
traffic or MB of disk space reserved over free units; charged inprorated for the whole
billing month in advance at the
moment of purchase and since then at the beginning of each billing month.
= Monthly price for a monthly resource x units over
the current resource limit / billing period duration in months
- Usage fee: fee for each excessive GB of traffic or MB of
disk space consumed over the user reserved limit; charged at the
end of each billing month
= Extra price for a monthly resource x units over
the user reserved limit / billing period duration in months
- Domain registration fee: single time setup fee charged
at the moment of domain registration / renewal with a domain
registrar from your account CP.
= Registration price for the term the domain is registered /
renewed for
What Do I Pay For?
To see your plan's prices, click Online Price on the
control panel home page. The following table will appear:
- Free: the minimum number of units you initially get for
free.
- In Use: the number of units you are currently using or
have reserved when speaking of monthly resources and quotas.
- Max: the maximum number of units you can have.
- Setup: setup price for a unit of this specific resource,
used to calculate setup fee.
- Recurrent: recurrent price used to calculate recurrent fee.
- Usage (i.e. extra): usage price used to calculate
usage fee.
- Refund
Percentage: defines how much of the recurrent charge you will
be refunded.
Empty Fees fields mean that nothing is charged for this
resource. If all fields for a specific resource are empty, this
resource is completely free.
Refunds
Money in your hosting system is returned either by check or by
crediting the account balance, but can't be issued back to
credit cards! Automatic crediting of your account balance
initiated by various account
activities is called refunding. Refunds are listed in
Billing Statements.
* The Full refund message in the
account Billing Statement implies that it isn't adjusted to the
refund percentage which is when you quit
hosting during the Moneyback Period.
Refund Formulas
Only the latest recurrent fees are refunded.
Refund calculations for billing
period and monthly resources differ:
- Refunds for billing period
resources
= ( recurrent fee charged over the current billing period x days
remaining to its closure x refund percentage ) / ( billing period
duration in days x 100% )
- Refunds for monthly
resources
= ( recurrent fee charged over the current billing month x refund
percentage ) / 100%
* Refunds for monthly
resources, unlike for billing
period resources, are never prorated to the days remaining till
the billing month closure.
If recurrent price for resource has been changed, the refund
will be calcuated based on prices used to calcuate the latest
recurrent fees prepaid.
Events that Trigger Refunds:
Refunds on Deleting Prepaid Billing Period Resources
Refunds on deleting prepaid billing period resources are calculated
by refund formulas.
Important:
- No refunds are issued for the removal of the resources
acquired for free.
- No refunds are issued for prepaid resource that become free upon
the removal of the resource units acquired for free.
Example: You are using 2 dedicated IPs. As your account
offers only one dedicated IP for free, you pay for the extra one.
Removing one of them you will be refunded only if it is the IP that
you prepaid for. If the removed IP was acquired for free, no
recurrent fees are returned for the prepaid IP that appears to be
free now. The system will treat this resource as free starting from
the next billing period.
In such cases you are advised to remove the resouce to get the
refunds and then add it again as free.
Refunds on Changing Hosting Plan
If no billing period change
is implied, changing plans doesn't close the current billing
period. If recurrent fee calculated based on
target plan prices and free units is higher than refund for the resource unused on the source plan,
you will be charged the difference. Otherwise the account balance
will be credited the difference.
Refunds on Changing Account's Billing Period
If there are more than one billing period, you can switch between them.
| When switching to a billing
period |
| longer |
shorter |
| than the time
elapsed from the beginning of the current billing period, you are
transferred to a new billing period with the start date |
the same as of the one you are switching
from.
For example, a 1 month billing period starts on September 1. On
September 15 you switch to a 2 month billing period. You are then
transferred to a 2 month billing period with the start date of
September 1 and closure date of October 31. |
of the day you are switching to a new billing
period on.
For example, a 2 month billing period starts on September 1. On
October 5 you switch to a 1 month billing period. The current 2
month billing period is interrupted, closed and a new billing
period is opened with the start date of October 5 and closure date
of November 5. |
| Refunds for the
interrupted billing period are calculated as described in refund formulas and substracted from |
new recurrent fees prorated to
the time remaining to a new billing billing period
closure.
|
new recurrent fees for a new billing period. |
If the resulting
amount is:
- negative, the account balance is credited the
difference;
- positive, the difference is charged as additional
recurrent fee.
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Refunds on Reducing Quotas and Limits
Refunds for decreased:
- FTP/Mail Box/MS SQL DB Quota =
( Decreased MB of prepaid quota X Recurrent Price
they were bought at X days remaining to the billing period
closure X refund percentage ) /
( billing period duration in days x 100% )
- PG/My SQL DB Quota, Summary Disk Usage or Traffic Limit
=
( Decreased MB/GB of prepaid quota/traffic limit
X Recurrent Price they were bought at X refund percentage ) / 100%
How do I view my billing history?
To see your charges by billing profiles for one account, click
Billing Statement on the control panel home page. An invoice
consists of consequent invoices:
Balance shows how much money you have on your balance. A
negative balance shows how much you owe for the services used. This
is usually appropriate for users who pay by check and for credit
card users whose credit cards failed to be charged.
Credit restricts your ability to buy new resources in case
your credit card fails to be charged or you have run out of your
'check' money.
- Description: the name of your current account.
- Amount: the amount accrued for the billing period. This
amount consists of accruals for all resources, including the setup,
recurrent and usage fee. However, it does not include or depend on
factual charges, nor is it related to debits and credits to the
account. For example, if you were accrued $10 setup fee, the Amount
will show $10.00, even if your credit card has been
immediately credited by this amount.
- From: the beginning of the payment period.
- To: the end of the payment period. In the example
illustrated above, Opened means that the billing period has
not finished.
A new bill is created for every new payment interval The initial
setup fee is put in a separate bill.
To view details of any bill in the invoice, click its
Description in the first column. The picture below illustrates
details of the initial setup bill:
Total shows the amount due for factual services offered.
It does not include most of the items highlighted by yellow, such
as items that were immediately charged off the credit card, credits
or debits to the account balance by the administrator, etc.
*To get a printable version of your bill, click the Printer icon
in the bill header which will open it in a separate window suitable
for immediate printout (version 2.08 and higher).
How Do I View My Overall Charges?
To view charges for all your accounts, click Online Summary
Invoice on the control panel home page then select the billing
profile. If you are just starting with your account, you will see
something like this:
Select the profile from the box and press the Get Invoice
button.
The Online Summary Invoice page will display your bills for all
accounts.
How Can I Get My Money Back?
If you quit hosting during the Moneyback Period, you are
refunded all recurrent charges that are neither adjusted to
refund percentage nor prorated to the
days remaining to the billing period closure. If you quit hosting
after the MoneybackPeriod, refunds are calculated according to the
refund formulas. Mind that the setup and usage fees for any resources are not
refunded.
Not all plans allow to claim money back. To find out whether
this feature is available under a plan, go to the signup/login page
and click the link that says: To compare available hosting plans
and price schemes, please click here. In the form that appears,
check the boxes to the plans you want to compare or click the Plan
group link to compare grouped plans and their price schemes. In the
first section of the chart that appears find Money Back
Guarantee.
To claim the money back, click Money Back on the control
panel home page. The following page will appear:
After you click the first link, your account will be
suspended:
The amount due will be sent by check to the address you
specified in the Billing Info.
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